How to Get Your Parcel at Pos Malaysia Pusat Mel & Kurier in KLIA

By | August 22, 2013

Got an overseas parcel being held by customs at Pusat Mel & Kurier Pos Malaysia in KLIA? Here’s a quick guide on how to get it.

pos-malaysia-custom

Let me be honest. I don’t fancy doing this kind of stuff especially when it involves dealing with Pos Malaysia.

How would you know if you have a parcel being held there? Well, you will get a letter from Pos Malaysia in your home or office mailbox informing you that your parcel is currently at Pos Malaysia’s Mail and Courier Centre.

If you don’t have time to do this yourself, you can authorise Pos Malaysia to be your agent collecting this parcel on your behalf. However, there’s a fee of RM49.80 if you want them to do this for you. Since I have two boxes waiting for me at the centre, I decided to go through the trouble of collecting them myself.

First of all, please take note of their working hours. You can check this on the letter which you already received from Pos Malaysia. There’s a number that you can call but believe me, no one’s going to pick up your call because I’ve tried many times.

Secondly, be prepared to bring some cash if you think you will need to pay import tax for your parcel. This is because they don’t accept any debit or credit card, and the nearest ATM would be at the LCCT terminal.

The centre is located just next to the LCCT Terminal at KLIA. You can drive into the parking area of the building but you will be asked to leave your driving license at the guard house or security office. They will issue you an entry pass.

Enter the building as shown below and go straight to Room No. 2 on your right while taking note of the customs counter on your left.

klia-mail-courier-centre-enter

Let the person working at the counter know that you’re there to collect a parcel. He will then give you the related entry documents of your parcel and tell you to go to Counter 1.

The person in charge of Counter 1 will process your documents and release your parcel through a small window next to the counter. The window has a small conveyor belt just like at an airport’s baggage collection system. He or she will ask for your entry pass as a security token so that you won’t leave the place without having your parcel checked by customs.

Next, once you have your parcel, bring it straight to the customs counter which is located on the left side of the entrance. The customs officer will ask you to open your parcel and show him/her whatever’s inside. If you have an invoice or receipt, be sure to show it to the officer as well. If you don’t have it, be as honest as possible about the contents and how much you paid for it. If it’s a gift, you might be lucky enough not to pay any tax.

Unfortunately, I was asked to pay a small amount of tax. If you’ve followed my advice earlier about bringing some cash, you will save yourself some time and energy from having to go to the LCC terminal to withdraw some cash from the ATM. I’m still surprised that cards are not accepted for payment.

Once you’ve made the payment, bring the documents back to the officer and he or she will sign them for release. Head back to Counter 1 with the receipt and your entry pass will be returned to you. At the building’s entrance, the security will have to stamp your exit out of the building. Last but not least, surrender your pass to the folks at the main gate. They will also need to make final verification that your parcel has left the building.

The whole process wasn’t that difficult but it does take a bit of time. I’m glad that my parcel has arrived safely in one piece.

If this blog post helped you in any way please do me a favour by hiting LIKE, +1 or Tweet below. Thank you!

Richard Ker

I coach people and give free tips on how to make money from home, build websites that are optimised for Google and help businesses market their products/services online. Follow me on Twitter @richardker.

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  • Faizal

    Thank you for sharing. Such a great article. tried to call them for many times as well, but nobody answering it.

  • Nicole Yong

    Thanks for the tips. May I know is there any identification to bring along? I’m checking for a friend who is not Malaysian. Can I go in with her? Thanks.

  • VIVIENNE

    I GT ONE PARCEL AT KLIA CUSTOM….JZ NW GT ONE GIRL CALLING ME N SAY WAN PAY RM850 FIRST SHE JZ HELP ME GO CUSTOM HEAD GET MY PARCEL N SENT FOR ME….N SHE GV ME TAT ACCOUNT BANK IS PERSONAL ACCOUNT..HOW I WAN TO CHECK MY PARCEL IZIT AT CUSTOM O NT?

    • Richard Ker

      scam, avoid!

    • Steven

      If the things still at KLIA custom, u can check it at Poslaju and keyin the parcel/EMS number to trace, or wait for letter from poslaju to send it to u, than u can collect it by yourself or appoint poslaju to declade for u

  • Raihanah

    Useful information! Thank you. Their service is getting better than years back. I managed to talk to someone at PO KLIA. My parcel has arrived at KLIA on the 14th (based on EMS tracker) and today is the 21st. The lady on the phone said that the custom just ran through my parcel (WHAT?!!!!). I can call back tomorrow to check on the status of my parcel (kena tahan or not).

  • saravana kumar

    HI, i missed the letter sent by POS Malaysia and it’s been 2 weeks since my parcel reached KL. Could someone share the contact number i can reach out to?